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The business world is full of turns of phrase about customer service, many of which have been around a long time. The “customer is always right” comes to mind, and it’s often misinterpreted as [...]

Get to the point. Cut to the chase. Stop beating around the bush. There are a dozen different ways to say it, and everybody in the marketing world is guilty of breaking this rule. On occasion, [...]

Your company is established, you’ve hired employees, the office is looking good, customers are happy. Everything is going great! You’re thinking about the next step, something that will let you [...]